Xu here is only one way to solve the problem the right way? Chris Reese, coach and select the business motivation speaker
Wei cows Creek is my first time I read the article, the then Chief Executive Officer, e-Bay (now HP's new CEO) Meg Whitman learned expression. Expression to describe her approach to problem solving. This method is based on three steps, that is, once you understand one you must deal with the problem? Cows in the creek to be stuck, unable to escape.
Step 1? First, the cows stream
Step 2: determine how cows get to stay in the first creek,
Step 3? Fix it so that the cow never brook stuck again
to allow discussion of each step, and let me give you my meaning, and each application view:
Step 1? First of all, The cows Creek
first step in address have to do what began to move back to the normal form of operation. Clearly, the problem persists, there will be businesses and services continued to interrupt. Either lost or a waste of money (the company). Future income may be at risk. The preliminary plan must be developed and implemented to stop the effect and the beginning of the campaign towards a solution to the problem. Get your team to participate. Their views at the front, they have an early point of view. In place of the original plan, start collecting the facts; a specified period is short, set of duties and responsibilities. This is not time Nang USH? To wedged NY to implementation? Solutions. You want to get the right information, so that the correct target is the final and permanent solution.
the first two steps? First determine how the cattle into the creek the correct solution to the problem the first step is to fully understand its roots. If you are involved in the processing is correct, Step 1 should give you the information needed. In Step 2, you will know what is the detailed reasons or reasons. It is a program or a business system? Is not in place or is already in place less than? Or employee-related issues, poor training? There is no staff to really understand what should have been completed? Others have tried to cover up the errors, in order to avoid taking the blame? Perhaps this is a client-related issues? Provide customers with the right information? Customers did not follow our instructions? There are many other questions can and should be the requirements in Step 2. The ultimate goal is to end with a firm grasp and understanding of what caused the problem. Step 3
fix it, so that the cattle, you do not Creek and to stuck
and the steps 1 and 2 behind you, it is now time to concentrate on a permanent fix this problem not be repeated. This fix may involve a new system or program; changes in operations or training of staff restructuring; duties in a department or between departments. Perhaps it may involve different skills in hiring new team members than those that already exist in your team members. You witness understand that as a result of a problem, must also be reflected in your patch or solution. We learn from our mistakes, as long as we make deliberate use of new knowledge, the business world. This will enable you, your team and company as a whole stronger and better able to deal with in the future will face many new problems. Often asked a prop hat, learn from our past experience is the best way? My immediate reaction was to movie prop ACTH increase the game? Watching the game film is a simple but very effective process. Professional sports teams use every day this process you can. Ask yourself the following CIRCUIT problems or whip urprise of the incident, the level we now know, if we have the opportunity to once again go through the experience in this area, we will – start doing;? Cease to do so; to do more and do less what? I guarantee that if done correctly, this process will help you gather the right information, to develop a permanent repair. Once you develop a patch, please make sure that your implementation of a comprehensive communication to employees, including, if applicable, your customers, so that everyone understand what has been completed; reasons; how it affects them, and how in their favor.
bonus Step 4
the last book you close, the experience in this area is to ensure that you give credit Useful eavy lifting of all teams? Them to help you solve the problem. This is a critical final step, will be paid to you as well as future dividends, when you need extra effort from your team again.